Contacting support

The fastest way to reach us is by email, at hello@strands.io. Include your username and as much detail as you can — what you were trying to do, what happened instead, and any error message you saw — so we can help without a back-and-forth to gather the basics.

We read every message and reply as soon as we can. There isn’t a live chat or phone line today — email is the way to reach us.